Frequently Asked Questions
Find answers to common questions about our sarees, suits, orders, shipping, payments, replacements, and exchanges.
How can I place an order?
Browse our sarees and suits, select the product you like, and add it to your cart. Proceed to checkout, enter your delivery details, select your preferred payment method, and complete your order.
Can I place an order without creating an account?
Yes, you can place an order using the checkout options available on our website. Creating an account can make it easier to manage your orders and details in the future.
How will I know that my order has been confirmed?
Once your order is successfully placed, you will receive an order confirmation through the contact details provided during checkout.
Can I cancel my order after placing it?
Yes, if your order has not been dispatched. Please contact us as soon as possible and we will cancel it and refund the full amount paid. Orders that have already been processed, packed, or shipped may not be eligible for cancellation.
What types of sarees do you offer?
We offer a variety of sarees in different fabrics, designs, colours, and traditional techniques. Our collection may include silk, cotton, Banarasi, printed, embroidered, and other styles depending on availability.
Will the saree look exactly like the pictures?
We make every effort to display our products as accurately as possible. However, slight differences in colour may occur due to photography, lighting, and individual screen settings. Such slight differences are not considered defects.
Are slight variations in sarees normal?
Yes. Sarees made using traditional or handcrafted techniques may have minor variations in texture, weaving, printing, embroidery, thread work, or pattern placement. These are natural characteristics of the process and are not defects. Products that arrive damaged, incorrect, or materially different from their description are covered by our Replacement & Exchange Policy.
Does the saree come with a blouse piece?
This depends on the individual saree. Please check the product description for information about whether a blouse piece is included with the saree.
Are your sarees pre-stitched?
Unless specifically mentioned on the product page, sarees are supplied as unstitched sarees. Please check the individual product description for complete details.
What types of suits do you offer?
We offer different styles of suits and dress materials depending on availability. Product details such as fabric, design, embroidery, included pieces, and measurements are mentioned on the respective product page.
How do I choose the right suit size?
Please check the size chart and measurements provided on the product page before placing your order. Measurements are a guide, and minor variations may occur. If you are unsure about the size, please contact us before ordering and our team will assist you. Please note that we do not accept returns or exchanges for wrong size choice.
Are the suits ready-to-wear or unstitched?
This depends on the individual product. Please check the product description to confirm whether the suit is ready-to-wear, semi-stitched, or unstitched.
Can I request stitching or customization?
Stitching or customization availability depends on the product. Please contact us before placing your order to confirm whether customization is available for the product you are interested in.
How should I take care of my saree or suit?
Care instructions depend on the fabric and type of work. Please follow the care instructions on the product page or label. We suggest dry cleaning for delicate or embellished products unless stated otherwise.
Can silk sarees be washed at home?
Care requirements vary depending on the type of silk and any embroidery or embellishments. We recommend following the care instructions provided for the product and using professional dry cleaning where appropriate.
Do you deliver across India?
Yes, we ship within India to any PIN code served by our courier partners. We currently do not ship outside India.
Is shipping free?
Shipping is free on orders above ₹3,999. For orders of ₹3,999 or below, the shipping charge is shown at checkout before you pay.
How long will it take to receive my order?
Orders are processed within 1–3 working days after payment confirmation, and delivery usually takes 3–10 working days after dispatch, depending on your location. These are estimates, not guaranteed dates. See our Shipping & Delivery Policy for details.
How can I track my order?
Once your order has been shipped, you will receive tracking information on your registered mobile number or email.
What if I will not be available to receive my order?
Please tell us in advance. If delivery fails because you are unavailable or the address is incorrect, the courier may reattempt delivery or return the parcel to us, and you may be asked to pay the shipping cost to resend it.
What should I do if my package arrives damaged?
Please take clear photographs or videos of the package before opening it, and record the opening of the parcel if possible. If the product is damaged or there is another issue, contact us within 48 hours of delivery with clear photographs and videos.
What payment methods do you accept?
Available payment methods are displayed during checkout. Payment options may vary depending on your location and the payment services available at the time of purchase. We currently do not offer Cash on Delivery; all orders are prepaid.
Is my payment information secure?
Payments are processed through Shopify and third-party payment providers at checkout. We do not store your complete card details, and we never ask you to share card PINs, passwords, or OTPs with us.
Do you accept returns or exchanges?
We offer a replacement or exchange if your order arrives damaged, defective, incorrect, different from what you ordered, or with a missing item. As a small business, we do not accept returns or exchanges for change of mind or personal preference. Please read our Replacement & Exchange Policy for complete details.
How long do I have to report a problem with my order?
Please contact us within 48 hours of delivery. Claims reported after this period may not be accepted.
What photos or videos do I need to share?
Please share clear photographs showing the issue, along with your order number. Wherever available, also share an uninterrupted video of opening the parcel, starting before the seal is broken.
Is an unboxing video required?
It is not mandatory, but we strongly recommend recording one for every order. It helps us verify damage, missing items, or incorrect products and resolve your concern quickly. We will not reject a genuine claim only because a video is unavailable.
What if I receive the wrong or a damaged product?
Please contact us within 48 hours of delivery with your order number and clear photographs, and a video if available. After verification, we will offer a replacement or exchange. If a replacement is not available, we will refund the amount paid.
Who pays for return shipping?
For eligible claims (damaged, defective, incorrect, or missing items), we arrange and pay for return pickup. No charge is deducted from your refund.
How long do refunds take?
If a refund applies, it is sent to your original payment method within [5–7] working days of verification. Your bank may take additional time to show the amount.
Can I return a saree after wearing it or if I change my mind?
No. We do not accept returns or exchanges for change of mind or personal preference, or for products that have been worn, used, washed, altered, stitched, or dyed.
Can I return a customized or stitched product?
Customized, stitched, or altered products are not eligible for return or exchange for change of mind. If such a product arrives damaged or defective, please contact us within 48 hours of delivery and we will review it.
Still Have Questions?
If you could not find the answer to your question, feel free to contact our team.
WhatsApp: +91 9625934372
Email: svadhinaindia@gmail.com
Business Hours: [Mon–Sat], 10:00 AM – 6:00 PM