Last Updated: 15 October 2026
At Svadhina, we respect your privacy and take reasonable steps to protect the personal information entrusted to us. This policy explains how we collect, use, store, and share personal information when you visit our website, place an order, contact customer support, or interact with our marketing communications. Our online store is powered by Shopify.
1. Information We Collect
Depending on how you interact with our website, we may collect:
Information you provide:
- name;
- email address;
- mobile number;
- billing and shipping address;
- order and transaction details;
- account information, where applicable;
- customer support messages;
- photographs, videos, and other information submitted in a return, exchange, or complaint request; and
- marketing preferences and consent records.
Information collected automatically:
- Depending on your browser settings and the technologies enabled on our website, we may collect device information, IP address, browser type, website activity, and other technical information.
- Cookies and similar technologies may be used where applicable.
2. How We Use Your Information
We may use personal information to:
- process and fulfil orders;
- arrange shipping and delivery;
- confirm payments and address transaction issues;
- provide customer support;
- handle returns, exchanges, refunds, and complaints;
- communicate important order updates;
- send promotional messages where permitted and appropriately authorised;
- improve website performance and customer experience;
- detect fraud and maintain security;
- maintain business and transaction records; and
- meet applicable legal obligations.
We will use personal information for purposes permitted by applicable law and consistent with notices and permissions provided to customers.
3. Promotional Communications
- Svadhina may send promotional communications through WhatsApp, SMS, and email.
- Where required, we will obtain appropriate consent or other legally recognised authorisation before sending promotional messages.
- Customers may opt out by following available unsubscribe instructions or contacting svadhinaindia@gmail.com.
- Opting out of marketing messages will not prevent essential communications concerning existing orders, payments, delivery, security, or legal obligations.
4. Sharing Information with Service Providers
We may share relevant information with service providers when necessary to operate our business. These may include:
- Shopify;
- Cashfree, where used to process payments;
- courier and shipping providers;
- WhatsApp or other customer-support communication providers;
- email and SMS service providers;
- professional advisers; and
- government authorities or other parties where disclosure is required or permitted by law.
- We do not authorise service providers to use customer information beyond their permitted functions and applicable arrangements.
- The specific providers used may change as our business develops.
5. Payments
- Payments are processed through the payment services made available at checkout.
- Where Cashfree is used, payment information may be handled by Cashfree and relevant financial institutions under their applicable terms and privacy practices.
- We do not intend to collect or store complete payment card credentials directly unless a specifically authorised payment arrangement requires it.
- Customers should consult the applicable payment provider's privacy information for details about its processing practices.
6. Shopify and Cookies
- Our store operates on Shopify.
- Shopify and other enabled technologies may use cookies or similar technologies for shopping carts, order processing, website security, preferences, and performance measurement.
- The cookies and tracking technologies used depend on the features, applications, and integrations enabled on our store.
- Where required, we will provide appropriate notices and obtain consent before using technologies that require it.
7. Data Retention
- We retain personal information for as long as reasonably necessary for order fulfilment, customer support, returns and refunds, business records, security, and legal compliance.
- Retention periods may vary by information type and legal requirements.
- When information is no longer required, we will take reasonable steps to delete it or otherwise handle it in accordance with applicable law.
8. Data Security
- We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure, or loss.
- However, no method of electronic storage or transmission can be guaranteed completely secure.
- Where required by law, we will address personal data breaches and associated notification obligations in accordance with applicable requirements.
9. Your Privacy Rights
- Subject to applicable law, you may have rights concerning your personal information, including requesting access to information, correction of inaccurate information, updating details, or deletion where legally permissible.
- You may also withdraw consent where processing relies on consent.
- To exercise an applicable right, contact us using the details below. We may need to verify your identity before responding.
- Certain information may need to be retained where required by law or necessary for legal and business recordkeeping.
10. Children's Information
- Our website is intended for individuals legally able to make purchases under applicable law.
- We do not knowingly seek to collect children's personal information in circumstances prohibited by applicable law.
- If you believe information has been collected inappropriately, please contact us.
11. Third-Party Websites
- Our website may contain links to third-party websites or services.
- Those services have their own privacy policies and practices.
- We are not responsible for the privacy practices of independent third parties.
12. International Processing
- Some service providers may process information outside India.
- Where applicable, such processing will be handled in accordance with data protection requirements and restrictions applicable to our business.
13. Changes to This Policy
- We may update this policy to reflect changes in our business, technologies, or legal obligations.
- The updated version will be published on our website with a revised date.
14. Contact Us
- Svadhina
- Email: svadhinaindia@gmail.com
- Phone/WhatsApp: +91 9625934372
- Business Address: Urbtech Hilston, Sector 79, Noida, Uttar Pradesh 201305
- Business Hours: Monday–Saturday, 10:00 AM–6:00 PM
- Privacy Contact, if different: [Insert designated privacy contact]