Shipping & Delivery Policy
Last Updated: 09-10-2026
- Where we ship. We currently ship only within India, to the address provided at checkout, subject to PIN code serviceability.
- Shipping charges. Shipping is free on orders above ₹3,999. For orders of ₹3,999 or below, the shipping charge is shown at checkout before you pay.
- Processing time. Orders are processed within 1–3 working days after payment confirmation. This may take longer during sales, festivals, or high order volumes.
- Delivery time. Delivery usually takes 3–10 working days after dispatch, depending on your location. Delivery dates are estimates, not guarantees, and may be affected by courier delays, weather, public holidays, strikes, government restrictions, or other events beyond our control.
- Tracking. Once your order is shipped, tracking details are sent to your registered mobile number or email.
- Correct address. You are responsible for giving a complete and accurate address, PIN code, and phone number. We are not responsible for delays, failed deliveries, or extra charges caused by incorrect or incomplete details.
- Failed or missed delivery. If delivery fails because you are unavailable, the address is incorrect, or the courier cannot reach you, the courier may reattempt delivery or return the parcel to us. If a parcel is returned to us for these reasons, you may be asked to pay the shipping cost to resend it, or we may refund the order amount after deducting the actual shipping costs incurred. If you know you will not be available around the delivery date, please tell us in advance.
- Remote locations. Some remote locations may have limited service or longer delivery times. If your PIN code turns out to be non-serviceable after you order, we will contact you with options, including a full refund.
- Damaged package at delivery. If your package looks damaged, opened, or tampered with, please photograph or record it before opening. We strongly recommend an uninterrupted video of opening the parcel, starting before the seal is broken.
- Damaged, incorrect, or missing items. Please contact us within 48 hours of delivery. See our Replacement & Exchange Policy.
- Changes. We may update this policy from time to time. Changes are published on this page with a new "Last Updated" date.
Contact
Svadhina
WhatsApp: +91 9625934372
Email: svadhinaindia@gmail.com
Business hours: [Mon–Sat], 10:00 AM – 6:00 PM