Last Updated: 15 October 2026
Welcome to Svadhina. These Terms & Conditions govern your access to and use of our website and your purchase of products through our online store. By accessing our website or placing an order, you agree to these terms and the applicable policies published on our website.
1. About Svadhina
- Svadhina is a consumer-facing brand operated by a sole proprietor in India.
- Seller/Business Name: Svadhina trading as Svadhina
- Brand Name: Svadhina
- Business Address: Urbtech Hilston, Sector 79, Noida, Uttar Pradesh [Add complete address and PIN code]
- Email: svadhinaindia@gmail.com
- Phone/WhatsApp: +91 9625934372
- Website: www.svadhina.com
- References to "Svadhina", "we", "us", or "our" mean the seller operating the Svadhina brand.
2. Products
- Svadhina offers sarees, including handloom, printed and embroidered sarees, and unstitched suit materials.
- We make reasonable efforts to ensure product descriptions, photographs, colours, measurements, fabric details, and prices are accurate.
- Because some products are handcrafted or artisanal, minor variations in colour, weave, texture, print, embroidery, or measurements may occur.
- Such variations do not excuse a product that is defective, incorrect, or materially different from its description.
- Customers should review the product description, included components, measurements, care instructions, and other relevant details before placing an order.
3. Product Availability
- All products are subject to availability.
- If an ordered product becomes unavailable after payment, we will inform the customer and provide an appropriate resolution, including a refund where applicable.
- We may discontinue products or update listings, subject to applicable law and existing customer orders.
4. Prices and Taxes
- All prices will be displayed in Indian Rupees (INR).
- Applicable shipping charges and other charges, if any, will be disclosed before the customer completes payment.
- Free shipping applies to orders above ₹3,999.
- Orders of ₹3,999 or below may attract shipping charges displayed at checkout.
- Any applicable taxes will be disclosed in accordance with law.
- We will not represent a transaction as tax-exempt merely because the seller is not registered under GST.
5. Orders and Acceptance
- Placing an order constitutes an offer to purchase the selected products.
- An order confirmation acknowledges receipt of the order and does not necessarily constitute final acceptance.
- We may contact the customer to verify order details or resolve payment or delivery issues.
- If an order cannot be fulfilled, we will inform the customer and refund any amount due in accordance with applicable law.
6. Payments
- Payments are processed through the payment methods made available at checkout, including Cashfree where enabled.
- Customers must provide accurate payment and billing information.
- An order will generally be processed after payment confirmation, subject to the applicable order verification process.
- For failed, duplicate, or incorrectly debited transactions, customers may contact us using the details on our Contact Us page.
7. Shipping and Delivery
- Orders are shipped within India to serviceable PIN codes.
- Orders are generally processed within 1–3 working days after payment confirmation.
- Delivery usually takes 3–10 working days after dispatch.
- These are estimated timelines and may vary because of location, courier operations, weather, public holidays, festivals, or other circumstances beyond our reasonable control.
- Please refer to our Shipping & Delivery Policy for details.
8. Returns, Exchanges and Refunds
- We do not ordinarily accept returns or exchanges solely because a customer changes their mind or develops a personal preference after purchasing a product.
- However, we will address genuine concerns involving damaged, defective, incorrect, missing, or materially misdescribed products in accordance with our Return, Exchange & Refund Policy and applicable law.
- Nothing in these terms excludes or restricts a consumer's statutory rights.
9. Order Cancellation
- Customers may request cancellation before dispatch by contacting us as soon as possible.
- Once an order has been dispatched, cancellation may not be possible under our ordinary cancellation process.
- This does not affect rights or remedies available under applicable law.
10. Customer Responsibilities
Customers agree to:
- provide accurate contact, billing, and delivery information;
- use the website for lawful purposes;
- avoid fraudulent orders or payment activity;
- avoid interfering with website operation or security; and
- contact customer support if they identify an error in an order or delivery.
11. Intellectual Property
- The Svadhina brand name, logo, website content, product photographs, graphics, text, and other original materials are protected by applicable intellectual property laws.
- Customers may not reproduce, distribute, modify, or commercially use these materials without appropriate permission, except where permitted by law.
12. Website Availability and Errors
- We aim to keep the website accessible and accurate.
- However, interruptions, technical errors, or temporary unavailability may occur.
- If a material pricing, listing, or technical error affects an order, we will address the issue fairly and in accordance with applicable law.
13. Limitation of Liability
- To the extent permitted by applicable law, Svadhina will not be responsible for indirect losses arising solely from temporary website interruptions or circumstances outside our reasonable control.
- Nothing in this section excludes liability that cannot legally be excluded, including applicable consumer rights concerning defective products, misleading representations, or failure to fulfil legal obligations.
14. Privacy
- Personal information is handled in accordance with our Privacy Policy and applicable data protection laws.
15. Grievances and Disputes
- Customers may contact us using the contact details published on our website.
- We will address complaints in accordance with our Grievance Redressal Policy and applicable law.
- Nothing in these terms prevents a consumer from exercising a legal right or approaching an appropriate consumer dispute redressal authority.
16. Governing Law
- These terms are governed by the laws of India.
- Any dispute will be addressed through the appropriate legal forum in accordance with applicable law.
17. Changes to These Terms
- We may update these terms from time to time.
- Revised terms will be published on our website with an updated date.
- Changes will not remove rights that customers have already acquired under applicable law.
18. Contact Us
- Svadhina
- Email: svadhinaindia@gmail.com
- Phone/WhatsApp: +91 9625934372
- Business Address: Urbtech Hilston, Sector 79, Noida, Uttar Pradesh 201305
- Business Hours: Monday–Saturday, 10:00 AM–6:00 PM